I’ve Just received this email from Virgin Trains after they lost the franchise due to being a crap provider of train services:

Dear Robert,

It has been announced today that on the 24th June 2018 the East Coast Main Line will transition to be operated by LNER – London North Eastern Railway.

The service will continue to run as normal. Your travel plans won’t be affected and all train times and customer experience will remain the same.

Any tickets you have already purchased for Virgin Trains East Coast will be valid with LNER and you can continue to purchase tickets as normal.

We’ve loved serving you for the last three years and know the business is in a really good position thanks to the positive transformation we’ve started.

Kind regards

The Virgin Trains East Coast team

I just love love the last paragraph!